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Refund Policy

If for any reason you are unsatisfied with your web hosting service at Vectro, you may terminate your account at any time. To cancel, you need to log into the client area and manually submit a cancellation request. The other option is to open a support ticket and request it. In most cases, new Subscribers can receive a full or partial refund if they cancel within 30 days. The 30 day refund policy applies to new Subscribers only. Shared hosting plans receive a full refund if requested within 30 days while VPS and dedicated server Subscribers only receive a partial refund if requested within 30 days. Any costs which Vectro, Inc. paid to its vendors related to providing VPS and dedicated servers are excluded from the refund. Refunds for domain names are only available within 24 hours. This is due to restrictions enforced by the registrar.