Frequently asked questions about Vectro Web Hosting

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1) Why Is Vectro different from budget hosting providers?

2) What is cPanel?

3) How long does it take for a new account to be set up?

4) If I host my site with Vectro, what kind of tech support will I get?

5) What kind of network and servers are used?

6) Do you charge a setup fee for your hosting service?

7) What are the costs of a domain name? (myname.com)

8) How long does it take to register a domain name?

9) How do I transfer a domain name to Vectro from another registrar or host?

10) How do I transfer my web site(s) to Vectro from another host?

11) Can I host multiple domain names in the same account?

12) Can I park a domain at Vectro for free before I sign up for hosting?

13) What forms of payment do you accept?

14) I have a question that is not answered here, who can I contact?

Why Is Vectro different from budget hosting providers?

Budget hosting providers who provide extremely high amounts of disk space and monthly transfer often bank on their customers only using a fraction of their account's resources. They will sometimes disable or even cancel accounts which have not used up their limit simply because the high traffic sites put too much of a strain on their servers. In order to offer their service at such a low price they often squeeze more web sites on one server than it can handle, which can cause any number of problems. Some hosts offer "unlimited" plans. While that works for cell phone comapnies, there is no such thing as "unlimited" in the web hosting world. The fact is bandwidth is an important resource and it must be managed properly between the host and the customer.

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What is cPanel?

cPanel is an interactive web-based interface which allows you to manage most aspects of your account all in one place. Some examples of what you have control over are managing domain names, e-mail addresses, e-mail forwards, autoresponders, SSL, FTP and much more. It puts everything in one place, making your life easier. In just a few clicks, cPanel also helps you install and configure the CGI and PHP scripts that are included with your account. These are just some of the ways cPanel helps you. For more information and to log in to a demo cPanel account, see cPanel features.

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How long does it take for a new account to be set up?

New accounts are set up in 24 hours or less on weekdays. An e-mail is sent to the account holder's address with the information you will need to access your account for the first time. This e-mail will also contain other important information about your service. All new account information is checked by a human being for signs of fraud. Vectro reserves the right to deny service to any account we determine to be fraudulent.

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If I host my site with Vectro, what kind of tech support will I get?

Vectro prides itself on customer satisfaction and a good over all hosting experience. We know tech support is especially important. Support is available through online tickets 24 hours a day, 7 days a week. Responses and resolutions are very fast. Staff are friendly and always available. Problems are always solved in a professional, friendly, helpful and timely way.

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What kind of network and servers are used?

Vectro's servers are hosted on a powerful network which uses 1Gbps ethernet in a datacenter with a fully redundant connection from multiple tier-1 providers. These include Global Crossing, T Systems, Level 3, Sprint, Linx, XO, NYIIX, AboveNet and Tiscali. Our servers are all Intel-based and run Linux.

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Do you charge a setup fee for your hosting service?

Hosting accounts at Vectro have no setup fees. The only initial fees are for new domain registrations. All new accounts come with a 30 day money back guarantee.

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What are the costs of a domain name? (myname.com)

Domains cost $9.99 per year for .com, .net, .org. and .biz. $7.99 per year for .info and .us. Domains are renewed on a yearly basis. You can pruchase a domain for up to 10 years in advance. First year of payment is required to register a domain. Yearly re-bills can be invoiced or automatically charged to your credit card.

If you want to register a domain name but are not ready to have your web site hosted, you can park your domain for free until you are ready for a hosting plan.

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How long does it take to register a domain name?

Domain names are available within 24 hours or less in most cases. In many cases they are available within just a few hours. This depends on the time it takes for the DNS to propagate across the entire Internet after the name is registered and entered into our servers.

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How do I transfer a domain name to Vectro from another registrar or host?

You have two options:

1) If you want to chage your registrar to Vectro, you will need to check with your current domain registrar and/or hosting company to find out their transfer policies. In many cases, we may be able to assist you in transferring the name at no extra cost.

2) If you want to get hosted at Vectro but keep your current domain registrar, we will provide you with the DNS servers you will need to point your domain name to your new account. If you would like us to do this for you, we can in most cases at no extra cost.

When you check out, just click the "add domain to product" button on the order form. Then for option 1 select "Transfer My Existing Domain". For option 2 select "I Will Use My Existing Domain And Update My Nameservers Only".

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How do I transfer my web site(s) to Vectro from another host?

If you are coming from a cPanel host and have the backups feature available, you can use that to make and download a backup of your home directory. Your new hosting account will be ready before the domain is switched over. This way you will be able to upload and test your web site before the domain is changed to point at your new account. If your host has some other type of backup system, we suggest you use that to create a copy of your site if you do not already have one.

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Can I host multiple domain names in the same account?

Yes you can. Different account types include different amounts of domain names. You may purchase more or upgrade your account if you need to. There are also reseller plans available which allow you to sell hosting accounts and manage them yourself using the WebHost Manager control panel.

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Can I park a domain at Vectro for free before I sign up for hosting?

Yes, you can go to our Free Domain Parking site and register a new domain to park for free. The only fee you pay is the domain registration, the parking is free. We will even help you transfer your domain name from another host or registrar at no extra cost.

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What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.

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I have a question that is not answered here, who can I contact?

You can call us toll-free at (888) 295-3899 or and we will reply shortly.

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